FAQs

1. What is Travel Port Travel and Tours?

Travel Port Travel and Tours is a duly registered travel agency established in February 2019, located at
2nd Floor, Ayala Malls Feliz, Brgy. Dela Paz, Pasig City.

We provide a wide range of travel services including international and domestic tours, visa
assistance, flight bookings, hotel reservations, land arrangements, transportation services, travel
insurance, and more.


Our mission is to make every travel experience simple, organized, and unforgettable.

2. What services do you offer?

Travel Port Travel and Tours offers a complete line of travel-related services for both local and international travelers, ncluding:

  • All in International and Local Tour Packages
  • Land Tours and Land Arrangements (both local and abroad)
  • Sea Transportation
  • Cruise Tours
  • Visa Assistance and Processing
  • International Travel Wi-Fi Rentals
  • Local and International Airline Ticketing
  • Attraction and Theme Park Tickets
  • Transportation Services (Private and Group Transfers)
  • Company Outings and Corporate Incentive Trips
  • Educational Tours and Study Trips
  • Hotel Bookings and Accommodations

Each service is handled by our experienced travel consultants who ensure smooth arrangements from start to finish.

3. What are your areas of expertise?

Our expertise lies in curating all-inclusive tour packages, customized travel itineraries, and competitive airline ticket prices designed to meet every client’s preferences and budget.

From group tours and corporate travel to family vacations and educational field trips, Travel Port Travel and Tours guarantees professional coordination, excellent destination knowledge, and personalized service.

4. Do you provide visa processing assistance?

Yes. Travel Port Travel and Tours offers comprehensive visa assistance services to ensure a smooth and hassle-free application process.

We provide guidance and support for the following destinations:

  • Australia
  • Canada
  • United States of America (U.S.A)
  • New Zealand
  • Schengen countries (including France, Italy, Germany, Switzerland, and others)
  • Japan
  • China
  • South Korea

Our dedicated visa team assists clients with document preparation, form completion, appointment scheduling, and application submission. We also offer consultation and pre-assessment to help determine eligibility and improve approval chances.

All information and documents shared with us are handled with strict confidentiality in compliance with the Data Privacy Act of 2012 (R.A. 10173).

5. Do you charge service or processing fees?

Yes. A minimal service or processing fee applies depending on the type of service or destination. These fees cover administrative, coordination, and processing costs.

All fees are clearly disclosed upfront to maintain full transparency and trust with our clients.

6. Do you offer travel insurance?

Yes. Travel Port Travel and Tours offers comprehensive travel insurance options to provide peace of mind before and during your trip.

Clients may choose from our trusted insurance partners:

  • Pioneer Insurance
  • Starr Insurance
  • Liberty Insurance

These providers offer coverage for trip cancellations, medical emergencies, lost luggage, flight delays, and travel inconveniences, ensuring travelers are protected throughout their journey.

Our team assists in recommending the best insurance plan based on your destination, travel duration, and personal needs.

7. What destinations do you specialize in?

Travel Port Travel and Tours offers a wide range of local and international tour packages — covering almost every destination you can think of.

While we can arrange travel experiences across Asia, Europe, the Middle East, and beyond, some of our most popular destinations among travelers include:

  • Vietnam
  • South Korea
  • Japan
  • China
  • Europe

These destinations are among our top picks due to their rich culture, scenic landscapes, and curated travel experiences that our team has expertly designed over the years. Whether for leisure, family trips, company outings, or educational tours, Travel Port ensures well-planned itineraries and seamless arrangements tailored to every traveler’s needs.

8. Do you provide customized travel arrangements?

Yes. We offer personalized itineraries designed around your preferences, budget, and schedule.

Whether it’s a romantic getaway, family vacation, solo travel, company outing, or educational tour, our team ensures that every detail—from flights to ground arrangements—is handled efficiently and with care.

9. Do you offer child-friendly or family-focused tours?

Yes. We understand that family trips require thoughtful planning. Our child-friendly tour packages include age-appropriate activities, flexible itineraries, and comfortable family accommodations.

We also assist in child travel documentation and can provide recommendations for theme parks, interactive museums, and family attractions.

10. Do you offer transportation services?

Yes. We provide transportation services for both local and international destinations, including airport transfers, private car rentals, and group transport for tours, events, or company outings.

All vehicles are operated by trusted partners to ensure comfort, safety, and punctuality.

11. What are land tours and land arrangements?

Land tours refer to on-ground travel services and sightseeing activities within a destination—such as city tours, excursions, or attraction visits.

Land arrangements include hotel accommodations, transfers, and guided activities at your chosen destination, whether locally or internationally.

These services are ideal for travelers who already have flights booked but need assistance in planning activities and logistics upon arrival.

12. Do you offer company outings or educational tours?

Yes. Travel Port Travel and Tours specializes in organizing company outings, team-building events, incentive trips, and educational tours.

We coordinate all aspects—from venue and transportation to meals, activities, and documentation—ensuring a fun, safe, and well-managed group experience.

13. Do you sell attraction tickets?

Yes. We provide tickets to local and international attractions, including theme parks, museums, cultural shows, and sightseeing passes.

Clients can conveniently purchase attraction tickets in advance through our agency, often at special or discounted rates.

14. Do you provide international travel Wi-Fi rentals?

Yes. To keep travelers connected abroad, we offer international pocket Wi-Fi rentals from YooWifi with reliable coverage in major destinations. Units are available for pre-booking and can be picked up or delivered before your departure.

15. What credentials does Travel Port Travel and Tours hold?

Yes. Travel Port Travel and Tours is a legally registered travel agency operating under Philippine business regulations and officially accredited by the Department of Tourism (DOT).

The company is also a proud board member of the Tourism Promotions Board of the Philippines (TPBPHL), the National Association of Independent Travel Agencies (NAITAS), and the Philippine Tour Operators Association (PHILTOA) — organizations that uphold excellence and credibility in the travel industry.

In full compliance with the Data Privacy Act of 2012 (R.A. 10173), Travel Port ensures that all transactions are conducted ethically, professionally, and securely.

We also maintain strong partnerships with licensed tour operators, hotels, and airlines both locally and internationally, guaranteeing safe, reliable, and high-quality travel services for every client.

16. How can customers reach your team for inquiries or support?

You can reach us through the following contact channels:

Address: 2nd Floor, Ayala Malls Feliz, Brgy. Dela Paz, Pasig City
Email: info@travelporttours.com
Mobile: 0956-128-4640 / 0919-890-497 / 0922-899-4844
Landline: (02) 8628-1688

Our customer service team is available during business hours (MON – THU from 10:00 AM to 08:00 PM &
FRI – SUN from 10:00 AM to 09:00 PM) to assist with inquiries, quotations, bookings, or support.

17. How does Travel Port Travel and Tours ensure customer satisfaction?

We are committed to delivering professional, honest, and high-quality service.

Our team provides accurate travel information, transparent pricing, and consistent communication before, during, and after each trip. We welcome client feedback and continuously improve based on every travel experience shared with us.

18. Why choose Travel Port Travel and Tours?

Choosing Travel Port Travel and Tours means choosing reliability, expertise, and personalized service.

With years of experience and a passion for creating exceptional travel moments, we go beyond bookings—offering genuine care, expert coordination, and unforgettable journeys for every traveler.